Lowest Price Guarantee
We are confident you are getting the lowest possible price at the time of booking.
If you find your reservation elsewhere at a lower rate, contact us immediately. We will match the rate of the other deal if the following conditions are met:
- You must contact us through "manage my booking"
- You have contacted us within 24 hours of booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
- The accommodation is bookable online and is still available when we check.
- The other deal is subject to the same booking conditions you've chosen with Hoteles. This means:
- It is the same property
- It is the same room type, apartment type, etc.
- It is for the same check-in and check-out dates
- It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.)
Our Price Guarantee does not apply if:
- You book through a website that doesn't reveal which property or accommodation type you'll be staying at until after you've booked.
- You book using:
- Special membership rates
- Frequent stayer rates
- Loyalty points
- Any rewards programmes or special promotions made available through the accommodation provider
- 'Pay at Hotel' rates.
We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the above points.