Booking Terms & Conditions
1. TERMS & CONDITIONS
Please read these booking terms and conditions very carefully, as they will apply to all bookings made with us and to all members of your party. Hoteles.co.uk which is a trading name of Bidonaholiday Ltd. act as booking agents for all of the hotels, apartments and private accommodation featured on its website and all the other sites within our company.
2. YOUR CONTRACT WITH THE ACCOMMODATION PROVIDERS
The booking you make through Hoteles.co.uk is subject to English law and shall be subject to the exclusive jurisdiction of the English Courts.
Once we issue confirmation invoice either by email or post, a contract will exist between you and the accommodation provider. The date of the contract is that which appears on the confirmation. That contract is subject to all the following booking conditions, including cancellation charges. The accommodation provider is responsible for providing you with what you have booked once the contract is made, and it is your responsibility to pay for it subject to these booking conditions and any other terms and conditions specific to the relevant accommodation. It is important that you carefully check the details of your booking, as if you want to cancel or change your booking later, amendment or cancellation charges, which are described below, may apply. This may be as much as the whole accommodation cost. The person making the booking (the principal) is responsible for ensuring that all payments for all members of the party are made to us. Vouchers and other information will be sent to the principal who will in turn accept responsibility for ensuring that the other members of the party are kept informed. If there is an amendment or cancellation, you must confirm by e-mail or recovered post. We will only accept confirmation from the principal. The parents or guardians of any persons under eighteen on the date of departure must give their written consent to us for the booking.
In the absence of any special offer, the standard terms for the balance of your booking is payable 4 week before departure. Again in the absence of any low/no deposit scheme, the standard deposit is 25% of the total booking value and is payable at the time of reservation. Unless we receive advice that you wish to cancel your booking before the balance due date, we will automatically take payment from your credit card of the balance due, unless alternative prior arrangements have been agreed. By agreeing to these booking conditions, you consent to this procedure. The full price of the accommodation is payable for any booking made less than 4 weeks before departure. Low deposit schemes will not apply after this period
Low or no deposit/pay on arrival - We often run a "No/Low Deposit" and/or late balance payment/payment on arrival campaign. A new deferred date for the deposit/balance to be paid will be displayed on your booking confirmation. If you take advantage this scheme, PLEASE BE AWARE, you will be automatically subject to our standard deposit/balance terms. Should you wish to cancel your booking, the FULL 25% deposit will be payable immediately. Cancellation charges will apply as set out in section 5. Please be fully aware that even if the cancellation is more than 14 days before departure, the minimum 25% non refundable deposit will still be payable in full. There are no exceptions to this condition.
The cancellation terms laid out in section 5 will ALWAYS apply regardless of what offer or campaign maybe in place.
Non Refundable rooms - A non-refundable room rate is normally the lowest rate offered by the accommodation owner. Full payment is required at the time of booking and there is no refund in the event of a cancellation. There can also be no changes made to your booking once it is confirmed.
Credit card payments - We will accept payment from most major credit (subject to a 1.95% surcharge) or debit card (1%), cheques or bank transfers. We operate a secure website using sophisticated technology to protect your credit card details. If you fail to make payment on time your booking can be cancelled without notice and you may be liable to pay cancellation charges as set out below.
4. CHANGES TO YOUR ACCOMMODATION
If, after we have sent your confirmation, you wish to change any of the details of the booking, we will try to help as much as we can. The accommodation provider however has no obligation to make any changes, although you or any member of your party who cannot travel may transfer the booking to someone else, providing reasonable notice of the transfer is received (see below). Any change must be confirmed by email or recorded mail. A minimum administration charge by Hoteles.co.uk will be made of £30 and applies to any change made.
If the number of people booked is changed, we will re-calculate the price for the new party size. For example, if your party is reduced, this may mean that the accommodation will be under occupied and each of the remainder of your party may have to pay more. If any changes are made to your booking while you are on holiday (e.g. extending your stay or upgrading accommodation) all requests will be subject to availability and any additional costs must be paid immediately.
When a booking is completely changed to a new date in excess of 14 days before departure, it is generally treated as a cancellation. However, there are exceptions to this and where it is possible, an administration charge of £50 is payable (there may be different conditions if booking private accommodation). It is your responsibility to check the conditions at the time of booking). In addition, there may be a reduction or an increase in the original cost. When a booking is completely changed to a new date 14 days or less before departure, cancellation charges set out below will apply. However there are sometime exceptions, as not all private owners will enforce the cancellation rule, particularly hotels, so it is worth contacting us.
The accommodation provider incurs costs as soon as your booking is confirmed. The closer to the time of your planned departure, the less able they are to re-sell it. If therefore your booking is cancelled, a charge will be made and the later the cancellation the more that charge will be. Any cancellation to a booking must be confirmed by e-mail by the principal and cancellation charges will be calculated from the date received as set out below and will be notified to you by invoice within one week of cancellation. Please also note that these charges will also apply if you fail to make payment on time and we cancel your booking.
When a cancellation email/letter is received by us before departure (if we have not confirmed receipt, we have not received your cancellation), the following cancellation charges as a percentage of the total holiday cost apply at the point of receipt:
More than 14 days 25%
14 - 8 days: 50%
7 days or less until departure: 100%.
Nb. Private accommodation may carry different cancellation terms.
Please check at the time of booking. Cancellation by one or more members of your party may result in under-occupancy charges. We will inform you as soon as possible before your departure if the accommodation provider makes a change to your booking, but we will have no other liability to you. No refund will be given for stays that are ended by you earlier than planned.
6. CANCELLATION/ALTERATIONS BY YOUR ACCOMMODATION PROVIDER
Occasionally, your accommodation provider may need to make a change to your booking. We will let you know as soon as we can if there is time before your departure. If in the unlikely event we are informed by the supplier that they are unable to provide the accommodation booked, we will try to provide you with similar accommodation of equal or higher standard at no extra cost, or less expensive accommodation and refund the difference. We do not accept responsibility for any expenses or costs incurred by you as a result of the change.
We do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
We appreciate the inconvenience changes can cause, and as a gesture of good will, we will compensate you as follows:
Change 21 - 7 days before departure £30 per booking
Cancellation 21 - 7 days before departure £50 per booking
Change less than 7 days before departure £50 per booking
Cancellation less than 7 days before departure £100 per booking.
By accepting the changes we have offered, you are waiving any right to additional compensation with regard to this specific matter in the future. If we cannot change you to suitable accommodation, or you prefer not to accept the alternative, you may cancel free of charge.
7. OUR RESPONSIBILITY TO YOU
As a booking agent we have no liability for any of the accommodation arrangements and specifically no liability for any illness, personal injury, death or loss of any kind, unless specifically caused by our negligence. Claims for damages for injury, illness or death arising from your stay in the accommodation must be brought against the owner of the accommodation under the laws of the country in which the accommodation is based.
8. COMPLAINTS PROCEDURE
Your booking is directly with your accommodation provider. Hoteles.co.uk acts as agent for each of the accommodation providers featured on our website and our responsibility is to publish details about them, notify them of your reservation and communicate any changes or special requests. Hoteles.co.uk accepts no responsibility for any other aspect of your booking or travel arrangements.
You must take any complaint whilst you are staying at the accommodation up with the accommodation management immediately (All private accommodation will supply a management contact number which may not be 24 hrs.) to give them a reasonable chance to resolve the problem. You will lose any right to compensation if you fail to do so. However if the issue is not resolved to your satisfaction, our representative in the resort will assist, or if we have no representative in your resort you may call us in the UK on the number displayed on your voucher and we will act as intermediary to try to resolve the problem. If we are unable to do so, you may wish to take matters further on your return. In this case, you must contact us within 28 days of returning from your holiday. We will forward you all the required contact information of your accommodation to allow you to contact them directly.
Though your contract is with the accommodation provider, your customer loyalty is very important to us and we will assist wherever we can to resolve the matter to your satisfaction. We will not be held responsible for any compensation on complaints brought to us regarding your accommodation after your return, if, no attempt has been made during your stay to bring to the attention of our representative or office, the apartment or hotel reception or management or private owner management, the details of your concerns.
It is your responsibility to ensure the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. The accommodation owner will be under no obligation whatsoever to pay compensation or meet any costs or expenses incurred as a result of your booking being terminated. If your actions or those of any member of your party damage the accommodation in which you are staying, you will liable to fully indemnify us against any claim (including legal costs) made against the accommodation owner. You will also be liable to pay for any damage caused, directly to the accommodation owner, before the end of your stay.
10. WEBSITE ACCURACY
We take reasonable care to ensure that the information published about all the accommodation displayed on this website commercial or private is accurate. Facilities and amenities may sometimes be temporarily unavailable. Where this happens we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.
Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of a service you have booked with us, we will inform you as soon as possible and give you the option of re-confirming your booking at the correct price or cancelling it in full and receiving a full refund. If you do not contact us within 7 days on the date we inform you, we will treat the booking as cancelled.
11. SPECIAL REQUESTS
Any special requests such as special diets, cots or room location which do not form part of our standard accommodation services as described in the website must be specified in writing at the time of the booking. We will then pass on these requests to the accommodation provider, but unfortunately, we cannot guarantee that they will be met. We will have no liability to you if the accommodation provider is unable to meet such requests.
12. ROOM ALLOCATION
On arrival at your accommodation you will be allocated a room after registration (private properties may differ). Please note that access to your room will not be possible before at least 1200 hrs. (and often later) of your arrival day. Should you wish/need to gain access before this time; your accommodation will need to be reserved from the previous day. On the day of your departure, you will be required to vacate your room around midday. Should you be booked on to a late return flight, we recommend you advise reception at an early stage during your stay. They may well be able to allow you extra time.
13. HOLIDAY INSURANCE
We strongly recommend that you take out holiday insurance. It is your responsibility to ensure that the cover is adequate, and should cover in particular the cost of cancellation, for medical costs and the cost of assistance including return to the UK in the event of an accident or illness.